IT Application Support Specialist - Managed Services (Remote in Bali)

Join Sunway Berhad, a leading Malaysian conglomerate with a strong presence in digital innovation, as our IT Application Support Specialist for our Managed Services team. This is a remote opportunity based in Bali (Canggu, Ubud, Denpasar, Jimbara). In this role, you'll be the backbone of our digital operations, providing top-notch support to ensure our clients' applications run smoothly.

Sunway Berhad is a global player in various industries, including technology, finance, and property. With a commitment to digital transformation, we're looking for a skilled professional to join our team and help us deliver exceptional service to our clients. As an IT Application Support Specialist, you'll be responsible for monitoring, troubleshooting, and resolving issues related to our clients' applications. This role offers a unique opportunity to work with cutting-edge technologies and contribute to our clients' success.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 and Level 2 technical support for our clients' applications, ensuring minimal downtime and optimal performance.
• Monitor and analyze system performance using tools like Nagios, Zabbix, or Splunk.
• Troubleshoot and resolve technical issues, documenting solutions for future reference.
• Collaborate with cross-functional teams to implement and maintain application updates and patches.
• Conduct regular system audits to identify areas for improvement and implement necessary changes.
• Provide training and guidance to end-users on application usage and best practices.
• Stay up-to-date with the latest industry trends and technologies to ensure our clients' applications are secure and efficient.
• Participate in on-call rotations to ensure 24/7 coverage for critical issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT application support or a similar role.
• Proven experience with enterprise-level application support and troubleshooting.
• Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
• Familiarity with cloud platforms like AWS or Azure is a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified: Azure Administrator are a plus.

🛠️ Keahlian

Lowongan Terkait